Operation ManagementCarrefour is a renowned retail store which has several branches around the world.It is a French hypermarket that serves different countries and provides different productsunder one roof. Operation management of the organization is the comprehensive processof managing the organization as a whole and producing the company products andservices for the consumers. Operation management must be efficient in order to smooththe supply chain and distribution of goods and services to the consumer (Stevenson,2021).The quality of operations at Carrefour is observed by the consumer from a diverseprospective. Consumers want the availability of a wide range of products in order to havequality satisfaction. Moreover, the consumers acknowledge are response time from themanagement and staff of the organization for the quality of their operations. The customeralso finds convenience as a sort of quality so that the consumer finds the product withminimum time. The pricing also has Been acknowledged as part of the quality of theoperations of the organization. All these factors are considered together for the quality(Chang & Hu, 2020).Technology operations advancements have a significant impact on the perceptionof the management. Technological advancement has significantly shaped consumerexpectations of the organization. The customers now a days are very up to date regardingthe technology and its operation. The consumers see technology to a greater extent andwant the organization to utilize different Technology tools and operations in order toreduce errors and setbacks. The Customers utilize the digital platform in order to getorganization status. The use of digital tools and Technology has optimized customerexpectations (Chang & Hu, 2020).In Carrefour, quality is perceived through excellent customer service, strongassistance, a clean and organized store, a high brand reputation, standardizedconsistency variety and fresheners of products. Other companies in the same industry,such as Hyper Panda, utilize a diverse range of products with a strong emphasis onfreshness and quality. It also has a good reputation among consumers for good customerservice and pleasant experience. It is also the value established brand having high qualityand reliability. In Carrefour, the technology is utilized, such as advanced POS checkoutTechnology and inventory management systems, E-Commerce, mobile paymentssystem, home delivery and click and collect services, etc. On the other hand, the companyknown as hyper Panda also have state of the art inventory management system, selfservice check out, contactless payment system and online shopping experience forconsumers (Ivanov et al., 2020).For impactful operation of the hypermarket, the most important is customersatisfaction, then inventory management, store layout, location, capacity planning,forecasting and lastly scheduling. On the other hand, in a different industry like themanufacturing industry, the most important is capacity planning because it ensures theproduction demand meeting than inventory management, forecasting, scheduling,customer satisfaction, location and store layout. Store the layout is least important as itfocuses on operational efficiency rather than the customer experience.In the hypermarkets, the operation should focus on enjoyable and seamlessshopping experience and maintaining the high inventory, insuring all the product availableis necessary while in the manufacturing industry the operation should prioritizes theefficient production process with optimal utilization of resources and minimal down timeto meet the qualities standards (Mao et al., 2022).ReferencesChang, Y., & Hu, J. (2020). Analysis of the Mode of Multinational Retail Enterprises Enteringthe Chinese Market—Take Walmart, Carrefourrefour and Metro as Examples. ModernEconomy, 11(01), 17–27.Ivanov, D., Tang, C. S., Dolgui, A., Battini, D., & Das, A. (2020). Researchers’ perspectiveson Industry 4.0: multi-disciplinary analysis and opportunities for operations management.InternationalJournalofProductionResearch,59(7),1–24.
Mao, H., Gong, Y., & Titah, R. (2022). Understanding the relationship between ITcapabilities and operational agility: a multi-method approach. Journal of EnterpriseInformation Management.Stevenson, W. J. (2021). Operations Management, 13th Edition (1st ed.). McGrawHillEducation/Stony Brook University.
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